Samsung Refrigerator Ice Maker Service Bulletin

Currently samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Unfortunately samsung allegedly did not offer to repair and replace the ice makers or fridges and instead left it up to consumers to remedy any problems they experienced.

Samsung Ice Maker Problems

However there is a facebook group of more than 6 400 members calling for.

Samsung refrigerator ice maker service bulletin. Use a steamer to remove all traces of ice and frost from ice room area. It s caused by outside air moisture getting into ice maker and freezing. Yeah this is a common and well known issue with these ice makers.

There is a samsung tsb technical service bulletin regarding this. Further still samsung issued yet another service bulletin in may 2017 telling technicians how to address problems with its french door direct cool ice makers. It s worth pointing out here that the lawsuit argues samsung s issuance of the 2015 service bulletin is evidence that the company is at least aware that there might be a problem with its ice makers.

When the ice maker is removed unplug the refrigerator to ensure the cooling loop does not frost over during service. Samsung releases bulletin on ice maker problems the lawsuit claims that in july 2015 samsung issued a technical service bulletin that described many of the issues described in the complaint. Service bulletin remove the ice maker following proper procedures.

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